Troubleshooting

Enabling Location Services

Instructions below will help you enable location sharing for Android or iOS devices

 Chrome Browser:

  1. To the left of the web address at the top of the screen, tap the Lock icon
  2. Tap Site Settings on the bottom right.
  3. Under the permission section tap Location Access
  4. Select Allow for chrome to be able to access your location

 iOS Browser:

  1. To the left of the web address at the top of the screen, tap the AA icon
  2. Tab Website Settings on the bottom
  3. Tap Location
  4. Select Allow for chrome to be able to access your location

Located Outside of Ontario?

You must be currently located in Ontario to be eligible to play or visit the website of the Second Harvest Catch the Ace. We thank those outside of Ontario for their interest in supporting us. If you are interested in other ways to support us, please visit our website to make a donation.

If you are currently located in Ontario and believe you have arrived on this page in error, please use the troubleshooting guide below.

Q1. I cannot access Second Harvest CTA Lottery.  What should I do? 

Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online Second Harvest CTA Lottery sales platform. Users must also agree to all Terms and Conditions outlined. 

 Q2. Why does Second Harvest CTA Lottery require my location? 

Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your current location will confirm your eligibility. 

Q3. What if I purchased my tickets, but I haven’t received them at my email address?  

  1.  Please check you junk mail or spam folders in your email account. If there, select “not junk mail/spam” and for future ticket purchases, these should go directly into your main inbox.  
  2.  Often simple spelling errors can easily occur when typing in details during the check-out process. You are responsible for entering your contact information in accurately. If you have not received your tickets within 24 hours, please contact catchtheace@secondharvest.ca to retrieve your information and to send it to the correct address.