General Questions

1. What is a Catch the Ace raffle? 

A Catch the Ace raffle is a type of progressive jackpot lottery, where participants purchase tickets for a chance to win two potential prizes:

1. A weekly prize from the ticket sales of that week.
2. The progressive jackpot, which builds up over time until someone wins by finding the Ace of Spades.

 

2. How does the Second Harvest Catch the Ace raffle work?

For the Second Harvest Catch the Ace raffle, participants buy tickets for a weekly draw and select a numbered envelope representing a card from the online deck. Each week, one ticket is drawn, and the card in the chosen envelope is revealed. If it’s not the Ace of Spades, the ticket holder wins the weekly prize (20% of the weekly ticket sales), and the game continues. The remaining 30% of ticket sales from that week will be added to the growing progressive jackpot, which is won when the Ace of Spades is finally revealed.  If your ticket is chosen and the Ace of Spades is revealed, you also win the progressive jackpot!

 

3. How are the Weekly Prize and Progressive Jackpot determined and won?

The Weekly Prize is 20% of ticket sales collected during a specific draw week. The Catch the Ace Progressive Jackpot is 30% of all ticket sales collected over the course of the multi-week campaign.

Example: If the draw was made for the 10^th week of the campaign, and there were $25,000 in ticket sales every week the total would be $250,000 over the 10 weeks; the weekly prize for the 10^th week would be $5,000 (20% of $25,000) and would go to the draw winner for week 10.  The progressive jackpot would be at $75,000 (30% of $250,000) and would go to the draw winner for week 10 – if their selected envelope contained the Ace of Spades.

 

4. When are the deadlines for the Second Harvest Catch the Ace Raffle ticket sales?

Weekly ticket sales will close at 8:00pm every Thursday. If the Ace of Spades is not revealed during that evening’s draw, sales for the following week will commence at 8:30pm the same evening.

 

5. Is every part of the Second Harvest Catch the Ace Raffle managed through a digital platform?

All aspects of the Second Harvest Catch the Ace Raffle are managed using a digital platform, or software program, that has been approved by the Alcohol and Gaming Commission of Ontario. 

There is no paper generated during this raffle. Everything is digital, including:

• Tickets and ticket distribution
• Envelopes containing playing cards
• Draw process and management

 

6. What are the odds of winning in the Second Harvest Catch the Ace Raffle?

The odds of winning a Weekly Prize draw depend on the number of tickets in the draw. There is no limit to the number of tickets that can be sold. The odds of selecting the envelope containing the Ace of Spades begins at 1 in 52 and these odds improve with each weekly removal of envelopes containing a card other than the Ace of Spades.

 

7. What percentage of the raffle proceeds are directed to Second Harvest?

Fifty (50) percent of all raffle proceeds are retained by Second Harvest and, following other raffle costs, are directed to fighting food waste and supporting food rescue and redistribution across Canada.

 

8. What is the Second Harvest Catch the Ace Raffle Lottery Licence Number?

The Second Harvest Catch the Ace Raffle licence number is #RAF1435511, as provided by the Alcohol and Gaming Commission of Ontario.

 

9. Am I eligible for a tax receipt from my purchase?

As per the Canadian Revenue Agency (CRA) regulations, a purchase of a lottery ticket is not a gift, therefore, they are not eligible for a tax receipt.

 

Tickets & Digital Envelopes

1. How can I buy Second Harvest Catch the Ace Raffle tickets?

Tickets may only be purchased online through www.secondharvestcatchtheace.ca. Click here to order now! Tickets will be delivered via email only.

 

2. How much do Second Harvest Catch the Ace Raffle tickets cost?

Second Harvest Catch the Ace Raffle offers the following ticket bundles:

• 5 tickets for $10
• 20 tickets for $20
• 100 tickets for $50
• 400 tickets for $100

 

3. What payment methods are accepted?

Payment for ticket purchases can be made through any major credit card, Apple Pay and Google Pay.  Payment options exclude PayPal.  

 

4. Can I buy tickets that qualify for more than one weekly draw?

Tickets may only be purchased for the upcoming weekly draw. Ticket subscriptions and multiple week purchases are not permitted by the Alcohol and Gaming Commission of Ontario.

 

5. How old do you have to be to order a Second Harvest Catch the Ace Raffle ticket?

You must be at least 18 years old at the time of purchase. Tickets cannot be purchased in the name of a minor.

 

6. Is there a limit to the number of ticket bundles I can buy?

While there is no limit to the number of tickets you may buy, the raffle program does have a limit of fifteen bundles per order (five of each bundle). If you would like to order more bundles, a separate order is required.

 

7. Can I purchase a ticket if I do not live in Ontario?

This raffle is certified by the Alcohol and Gaming Commission of Ontario. Purchasers must be located in the province of Ontario when purchasing tickets. Location services must also be turned on during the processing of your purchase.

 

8. Is there anyone excluded from participating in the Second Harvest Catch the Ace Raffle?

The following persons are prohibited from purchasing Second Harvest Catch the Ace Raffle tickets:

• Second Harvest staff and Board of Directors
• Employees of registered gaming suppliers
• Members of the same household for each of the above

 

9. Why do I have to select one of the remaining digital envelopes?

Each of the digital envelopes contains a hidden playing card and the Catch the Ace Progressive Jackpot will be won by the ticket holder who wins the Weekly Prize draw and selects the envelope containing the Ace of Spades. Every ticket order must include a selected envelope.

 

10. Can I select a different envelope for each ticket in my order?

One envelope is selected for each ticket order. Players wishing to select multiple envelopes can place several ticket orders and select a different envelope for each order.  Having more than one envelope selection does not increase your odds of winning the weekly or progressive prize.

 

11. I am trying to purchase my ticket. Why isn't it going through?

You must be located in the province of Ontario when ordering a ticket. Please ensure your location services are enabled so your location can be confirmed by the raffle program. If you still continue to have issues, please contact catchtheace@secondharvest.ca.

 

12. I received an error message after entering my payment information, did my order go through?

If the internet connection is disrupted, it could cause an error message while processing your order. Check to see if you have received a confirmation email. If you have received an email, your order is confirmed as entered. If you do not see a confirmation email, please contact us at catchtheace@secondharvest.ca.

 

Draws, Prizes & Winners

1. How is the winning ticket determined?

A single ticket is selected each week using a random number generator program within the raffle platform. The winning ticket is selected from all tickets purchased during the week of sales.  

 

2. Is there a guaranteed winner every week?

Each week of the raffle, one winning ticket will be selected, and the Weekly Prize will be awarded to one winner. The Weekly Prize is 20% of all ticket sales collected during that week of play.

 

3. Is there a guaranteed Progressive Jackpot in this raffle?

No, there is no guaranteed Progressive Jackpot in this raffle. The jackpot amount depends on the ticket sales over time, with a portion of each week's sales contributing to it. The more tickets sold, the larger the jackpot grows until the Ace of Spades is revealed.

 

4. Do I win a prize if I selected the same envelope as the Weekly Prize winner, and it contains the Ace of Spades?

Only the holder of the Weekly Prize-winning ticket is eligible to win the Catch the Ace Progressive Jackpot. Any given week, numerous ticketholders could select the same envelope number when buying their tickets.

 

5. How will the winner be notified?

All winners will be notified by telephone and/or email on the Friday morning following the weekly ticket draw about their win and how to claim their prize. All winning ticket numbers and prize amounts will be posted on secondharvestcatchthe.ca by 8:30 p.m. following each draw. Prizes will be awarded to the registered ticket buyer.

 

6. How do I claim my prize?

All winners will receive a telephone call/email from a Second Harvest representative with instructions on how to claim their prize. Prizes must be claimed within six (6) months of the prize draw.

 

7. Will my name be publicized if I am a winner?

In accordance with Alcohol and Gaming Commission of Ontario (AGCO) regulations, winner information must be collected and provided to the AGCO, including ticket number, full name and contact information.  Winner information will also be published to the Second Harvest Catch the Ace Raffle website. By claiming a prize, the winner consents to the use of their likeness/photograph, first and last name, ticket number, city/town of residence and the audio/video recording (or written transcription) of the winner notification telephone call, for any publicity purposes by Second Harvest. Winner information may be released to the news media and may be used in advertising for the Second Harvest Catch the Ace Raffle or Second Harvest Canada.

 

Website & Orders

1. I cannot access secondharvestcatchtheace.ca. What should I do?

Per AGCO regulations, you must be located within the province of Ontario at the time of your ticket purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online Catch the Ace sales platform. Users must also agree to all Terms and Conditions outlined.

 

2. Why am I receiving the following prompt: "secondharvestcatchtheace.ca would like to use your current location?"

Per AGCO regulations, you must be located within the province of Ontario at the time of your ticket purchase. Your current location will confirm your eligibility.

 

3. What if I already selected "Don't Allow" when asked to enable location services?

Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See Location Services section for more information.

 

4. What if I receive one of the following prompts? 

• "You must allow your browser to share your location to purchase tickets. Please enable location services for this browser and try again."
• "Location information is unavailable. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
• "The request to get user location timed out. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
• "An unknown error occurred while attempting to determine your location... In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."

 

These prompts are related to your Location setting. You may have told your browser to never share your location. You have to change that setting before continuing with your ticket order. See Location Services section.

 

Location Services

Select from the devices below, to enable your access to the E-Commerce site - iOS Mobile Device, MacOS Desktop, Windows, Android Smartphone. Instructions for each are provided below.  

 

iOS Mobile Devices

1. Go to the Settings App.
2. Go to ‘Privacy’.
3. Go into ‘Location Services’.
4. Ensure ‘Location Services’ are on.
5. Scroll down and click ‘Safari Websites’.
6. Make sure that Allow Location Access is set to "While Using the App."

Chrome has the same setting if you are using that instead.

 

MacOS Desktop

Check if Location Services is turned on.

1. Open ‘System Preferences’.
2. Select ‘Security & Privacy’.
3. Select ‘Privacy’ tab.
4. Ensure ‘Location Services’ is checked.
5. If it is not checked, click the lock icon on the bottom right corner of that window to make changes.
6. Enter in your username and password.
7. Check The ‘Enable Location Services’ checkbox.
8. If it is checked, look at the list of allowed applications and make sure the web browser you are using is also checked. Note that Chrome will not show up here, but Safari and Firefox will.

If Location is on, you may have previously blocked the secondharvestcatchtheace.ca site from using locations. To unblock it:

 

Mac Safari

1. Go to secondharvestcatchtheace.ca.
2. From the Top Browser Menu, select Safari-Settings for this website.
3. In the Pop Up under Location, select ‘Allow’.

 

Mac Chrome

1. Go to secondharvestcatchtheace.ca.
2. Click ‘Buy Now’.
3. Receive the Geolocation error.
4. In the Chrome address bar, there is an icon that looks like a compass/target with a small red 'X' on it.
5. Click this icon.
6. On the window that opens, click the ‘Clear these settings for future visits’.
7. Click ‘Done’.
8. Go to secondharvestcatchtheace.ca.
9. Click ‘Buy Now’.

 

Mac Firefox

1. Go to secondharvestcatchtheace.ca.
2. From the Top Menu, select ‘Tools’ → ‘Page info’.
3. Click ‘Permissions’ Tab.
4. Under ‘Access Your Location’, select ‘Allow'.

1. Retry your purchase on secondharvestcatchtheace.ca.

 

Android-Based Smart Phones

Check if Location Services is turned on.

1. Go to ’Settings’ App.
2. Go to ‘Location’ and make sure that it is on.
3. This can vary by version or smartphone model.
4. On most Android Phones, you can also pull down from the top of the screen to show several clickable settings, ‘Location’ is usually available there also.

If Location is on, you may have previously blocked the secondharvestcatchtheace.ca site from using locations. To unblock it:

 

1. Open Chrome.
2. Click on the three vertical dots in the top right corner.
3. Select ‘Settings’.
4. Under ‘Advanced’ select ‘Site Settings’.
5. Select ‘Location’.
6. On the upper right, click the magnifying glass.
7. Type secondharvestcatchtheace
8. If it appears in the search results, click it.
9. Click the ‘Clear & Reset’ button that appears.
10. Retry your purchase on secondharvestcatchtheace.ca.

 

Windows Desktop

Windows Chrome

1. Go to secondharvestcatchtheace.ca.
2. Click ‘Buy Now’.
3. Receive the Geolocation error.
4. In the Chrome address bar, there is an icon that looks like a compass/target with a small red 'X' on it.
5. Click this icon.
6. In the window that opens, click the ‘Clear these settings for future visits’.
7. Click ‘Done’.
8. Go to secondharvestcatchtheace.ca.
9. Click ‘Buy Now’.

 

 Microsoft Edge

1. Go to secondharvestcatchtheace.ca.
2. Click on the three vertical dots on the top right corner of the web browser.
3. Click ‘Advanced’.
4. Under ‘Website Permissions’, click ‘Manage Permissions’.
5. Locate secondharvestcatchtheace.ca and select it.
6. Click ‘Clear Permissions’.
7. Retry your purchase on secondharvestcatchtheace.ca.

 

Mozilla Firefox

1. Go to secondharvestcatchtheace.ca.
2. Right click an empty area on the page and select ‘View Page Info’.
3. Click the ‘Permissions’ Icon.
4. Under ‘Access Your Location’ select ‘Allow’.
5. Retry your purchase on secondharvestcatchtheace.ca.